Answers
Frequently Asked Questions
The questions we are asked most often, answered plainly.
Buying
How do I buy a watch from Billyswatches?
Add the watch to your cart and complete checkout, or use the inquiry form if you would like to ask questions first. Each watch is a single piece — once it sells, that listing is gone.
Can I reserve a watch?
Ask us. Reservations are handled case by case, and a watch is not held by an unpaid or failed payment — it remains available until an order is paid and confirmed.
Do you take trade-ins or buy watches?
If you have a watch you are considering selling or trading, get in touch and we will tell you honestly whether it is something we can help with.
Condition & authenticity
How is condition described?
Condition is recorded per watch and shown on the listing where we have it — for example unworn, pre-owned, unpolished, or new old stock. Markers such as “full set” refer to what accompanies that specific watch.
What does “full set” mean?
That the watch is accompanied by its box and papers as noted in the listing. Where a listing does not say full set, assume it is not, and ask us if the accompaniments matter to you.
Are the watches authenticated?
Every watch is inspected before listing. We do not operate a third-party certification programme and we make no certification claim beyond what appears on the listing. Every watch is inspected and photographed individually before it goes live, and the reference, year, dial and condition we record are what appear on the listing.
Product questions
The listing does not mention case size or movement. Why?
We publish the specification data we hold for that individual watch and do not fill gaps with figures copied from a catalogue. If you need a detail that is not shown, ask and we will measure or check it.
Can I see more photographs?
Yes — ask through the contact form and reference the listing.
Payment, shipping & returns
Which payment methods do you accept?
Bank wire transfer and credit card. A 5% credit card processing fee applies to card payments and is shown in your order total before you confirm; there is no fee on wire transfers. Full detail is in our Payment Policy.
How is my watch shipped?
Free, fully insured FedEx overnight service on every order. Your watch is dispatched once payment has cleared and been verified, and arrives the next business day after it ships. You receive tracking when it leaves us. See our Shipping Policy.
Can I return a watch?
Yes. You have thirty days from delivery to return an eligible purchase for a full refund if you are not satisfied — no explanation required. Contact us first for a return authorisation so the watch travels insured and tracked. See our Returns & Refunds Policy.